You do not need to pre-install the Dameware Mini Remote Control agent to create Internet Sessions. Dameware Mini Remote Control cannot install an agent when it is running in integration mode. All assets must already have the Dameware Mini Remote Control agent installed on them before Dameware Mini Remote Control can connect to them.
You cannot use a Dameware Mini Remote Control connection in Web Help Desk Integration mode to add or remove agents from the remote computer or asset. Install the Dameware Mini Remote Control client service agent on each remote computer or asset. When you open a Dameware Mini Remote Control connection from WHD, the protocol handler opens the local copy of Mini Remote Control.Ģ. Install the Dameware Mini Remote Control application.įor each technician, the Mini Remote Control application must be installed on the computer that is used to access WHD and to open a Mini Remote Control connection. The integration between Dameware Mini Remote Control and SolarWinds Web Help Desk (WHD) enables you to launch a Mini Remote Control session from within a WHD asset.Ĭomplete the following tasks to integrate Dameware and WHD. Integrate Dameware with SolarWinds Web Help Desk
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